Refund policy

At MaryAlicebyEmily, we want you to be happy with your purchase. If something isn’t quite right, we’re here to help.

🌿 Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be returned in original packaging where possible

Refunds

Once your return is received and inspected, we will issue a refund to your original payment method. Please allow a few working days for the refund to process.

Return Costs

  • Customers are responsible for return postage costs

  • We recommend using a tracked service, as we cannot be responsible for lost returns

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalised orders

  • Items returned in a used or damaged condition (unless faulty)

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos. We will arrange a replacement or refund.

Cancellations

Orders can be cancelled within 24 hours of purchase. After this time, your order may already be processed or dispatched.

Need Help?

If you have any questions, please contact us via our Contact page.